Frequently Asked Questions

No matter the extent of injury or pain, physical therapy has been proven to provide successful outcomes for a multitude of musculoskeletal, neurological issues for the general population across the lifetime when performed by an expert Physical Therapist.

Call to speak to a Pateint Care Coordinator, request to speak to one of our experts, or set up your initial examination with one of our Physical Therapists to learn more about how ProMet PT can help you and your specific situation.

We have two facilities serving Queens, NYC communities for over 18 years!

We now operate in:

• Briarwood, NY
• Glendale, NY

For more details including driving directions, map and office info click here

The Shops at Atlas Park location business hours are: Mon-Fri 8am – 8pm & Saturday 9am – 12pm

Briarwood location business hours are: Mon-Fri 8am – 8pm

*Both locations are closed on Sundays*

Option 1: Call us at (718) 554-6610 and one of our Patient Care Coordinators will help set up a visit.

Option 2: Click here to submit your contact information and have one of our staff members reach out.

At ProMet we provide care that is customized to the individual patient’s needs and each plan of care is adjusted as treatment progresses. However, on average, expect a visit to last anywhere from an hour to an hour and a half. You’ll be guided through a variety exercises and receive manual therapy among other services from your Physical Therapist.

When coming in for an initial evaluation we request the following documents:

• Health insurance card(s)
• Patient Data Packet
• A government issued identification card [valid driver’s license, state issued ID, etc]
• Prescription for physical therapy, if required (ask about Direct Access) 
• Imaging reports if available [ MRI results, X ray, etc ]

Additionally, save time during the first appointment by downloading our Patient Data Packet, completing prior to arrival and submit it at the time of said appointment.

For more information please click here

Unless the primary insurance is Medicare, people are allowed by law to receive physical therapy treatment for 10 visits or 30 calendar days (whichever occurs first) without a prescription from a physician. If Medicare is the primary insurance, a prescription no older than 30 days is required.

Should you require extended therapy, please contact a physician to request a prescription or ask us- we have some of the best specialists in the Tri-State area.

Dress comfortably- it is likely for patients to be engaged in active exercise at some point during treatment.  Athletic type clothing such as sweatpants/shorts, t-shirt and sneakers are encouraged. Treatment generally includes soft tissue massage therefore heavy/bulky clothing may hinder our ability to reach the treatment areas.

Please wear any postoperative assistive devices prescribed by your physician such as braces, casts, walking boots, arm slings etc.

Please click here to our ‘in-network’ list of insurances. For specific questions about a health insurance plan, call: (718) 554-6610 and one of our Patient Care Coordinators can help with further questions.

In most cases, insurance does cover PT visits, but every individual plan is different. Call: (718) 554-6610 and one of our Patient Care Coordinators will verify your benefits, eligibility and explain insurance coverage in detail.

ProMet offers a variety of payment and service options to make it easier for patients who do not have health insurance or who wish not to utilize health insurance.

Option 1: “Self-Pay”

This is an out-of-pocket, pay per visit option with a fixed rate. Payment is collected at the beginning of the visit.

Option 3: “ProMet Membership”

This is a monthly membership subscription option. As a ProMet member you can take advantage of up to a predetermined number of visits per month at your convenience. With this option you save 10% or more per visit off our listed self pay rate. You must use your visits within 30 days of payment.  

For more information call (718) 554-6610 and one of our Patient Care Coordinators will explain in detail all available options.

We accept cash, all major credit cards, debit cards, and personal checks, and Apple Pay for copays and self pay plans.