Frequently Asked Questions

Click the question to expand the answers

We treat a variety of musculoskeletal conditions of all joints and muscles. To see more specifics click here for a list of conditions treated

Depending on the extent of your injury, physical therapy has been proven to provide successful outcomes for a multitude of patients across the entire spectrum of conditions when performed by a skilled Doctor of Physical Therapy.

Call to set up a evaluation with one of our Doctors of Physical Therapy and learn more about how ProMet can help you!

We have two state-of-the-art facilities serving the Queens, NY community for over 10 years!
Our first location is located at the Shops at Atlas Park in Glendale, NY suite #8210 [directly above the Home Goods]
Our second location is in Kew Gardens, NY.
For more driving directions, map and further details click here

The Shops at Atlas Park location business hours are: Mon-Fri 8am – 7pm & Saturday 9am – 12pm
Kew Gardens location business hours are: Mon-Fri 8am – 7pm
*Both locations are closed on Sundays*

Option 1: Call us at (718) 554-6610 and one of our Patient Care Coordinators will help you set up a visit at your earliest convenience.

Option 2: Click here to submit your contact information and have one of our staff members contact you.

At ProMet we provide care that is customized to the individual patient’s needs and each plan of care is adjusted as treatment progresses. However, on average, expect a visit to last anywhere from an hour to an hour and a half. You’ll be guided through a variety exercises and receive manual therapy among other services from your Physical Therapist.

When you come in for your initial evaluation we will ask that you bring the following documents:

  • Your health insurance card(s)
  • A government issued identification card [valid driver’s license, state issued ID, etc]
  • Prescription from your physician for physical therapy, if you have one
  • Imaging reports if available [ MRI results, X ray, etc ]

Additionally, you can save time during your first appointment by downloading our Patient Data Packet, complete it in the comfort prior to your arrival and bring it with you.

For more information please click here

Unless your primary insurance is Medicare, you are allowed by law to receive physical therapy treatment for 10 visits or 30 calendar days (whichever occurs first) without a prescription from a physician. If Medicare is your primary insurance, you are required to have a prescription no older than 30 days.

Should you require extended therapy, visit your physician to request a prescription or we can refer you to one including some of the best specialists in the Tri-State area.

You should dress comfortably as you are likely to be engaged in active exercise at some point during your treatment.  Athletic type clothing such as sweatpants/shorts, t-shirt and sneakers are encouraged. Treatment generally includes soft tissue massage therefore heavy/bulky clothing may hinder our ability to reach the treatment areas.

Please wear any postoperative assistive devices that are prescribed to you by your physician such as braces, casts, walking boots, arm slings etc.

Please click here to our ‘in-network’ list of insurances. For specific questions about your health insurance plan, call: (718) 554-6610 and one of our Patient Care Coordinators can help with further questions.

In most cases, insurance does cover your PT visits, but every individual plan is different. Call: (718) 554-6610 and one of our Patient Care Coordinators will verify your benefits, eligibility and explain your PT insurance coverage in detail.

ProMet offers a variety of payment and service options to make it easier for patients who do not have health insurance or who wish not to utilize their health insurance.

Option 1: “Self-Pay”

This is an out-of-pocket, pay per visit option with a fixed rate. Payment is collected at the beginning of your visit.

Option 2: “ProMet Platinum”  available at our Atlas location

A one-on-one private care option. This option guarantees you one hour of one-on-one treatment with a Doctor of Physical Therapy. Evaluations, consultations and manual therapy are done in the comfort of a private treatment room in our facility. You will retain access to our entire rehabilitation and performance facility and exercise equipment.  Payment is collected at the beginning of your visit.

Option 3: “ProMet Membership”

This is a monthly membership subscription option. As a ProMet member you can take advantage of up to a predetermined number of visits per month at your convenience. With this option you save 10% or more per visit off our listed self pay rate. You must use your visits within 30 days of payment.   ( discuss with team )

For more information please call our office at (718) 554-6610 and one of our Patient Care Coordinators will step you through all of our available options.

We accept cash, all major credit cards, debit cards, and personal checks for copays and self pay plans.

Apple Pay, Samsung Pay and other NFC cardless payment options are not accepted at this time but may be accepted in future.